Terms of Service

Effective: June 24, 2026

1. Acceptance of Terms

These Terms of Service ("Terms") govern your access to and use of our websites, including https://www.operationautopilot.com and https://www.autopilot-marketplace.com/discovery, and any related websites, services, products, applications, checkout flows, and deployment coordination services operated by Operation Autopilot Inc, a Delaware corporation ("we", "our", or "us").

Autopilot Marketplace is a business-to-business robotics discovery, procurement, subscription, financing, and purchasing platform for commercial cleaning robots and related onsite automation solutions. The Services may help facility managers and business operators share facility details, receive robot or plan recommendations, review estimated operational impact, select a subscription, lease, financing, or purchase option, complete checkout through third-party payment providers, and coordinate next steps for deployment.

By accessing or using our website or Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you may not use our website or Services.

2. Eligibility

You must be at least 18 years old, or the age of legal majority in your jurisdiction, and have the legal capacity to enter into a binding agreement. By using our Services, you represent and warrant that you meet these requirements.

If you use our Services on behalf of an organization, you represent and warrant that you have authority to bind that organization to these Terms and to provide information on that organization's behalf.

3. License to Use Our Services

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use our website and Services for their intended business purposes.

This license does not permit you to:

  • Resell, redistribute, sublicense, lease, or commercially exploit our Services or their content without our prior written consent;
  • Reverse engineer, decompile, scrape, or attempt to extract source code or underlying ideas, except as permitted by applicable law;
  • Use automated means, including bots, scrapers, or crawlers, to access our Services in a manner that exceeds reasonable human use or interferes with the Services;
  • Use our Services to violate any law, infringe any right, or harm any person or entity;
  • Circumvent security, access-control, rate-limiting, payment, or eligibility controls.

4. Prohibited Uses

You agree not to use our Services to:

  • Engage in illegal, fraudulent, deceptive, or harmful activity;
  • Upload or transmit malicious code, viruses, or other harmful software;
  • Harass, threaten, defame, or harm other users or third parties;
  • Infringe any intellectual property, privacy, publicity, or other right;
  • Attempt to gain unauthorized access to our systems, other accounts, or related networks;
  • Interfere with or disrupt the integrity, availability, or performance of our Services;
  • Collect or harvest information about other users without their consent;
  • Submit false, misleading, or unauthorized facility, business, payment, or contact information.

Violation may result in immediate suspension or termination and may be reported to law enforcement or affected third parties where appropriate.

5. Marketplace Recommendations, Checkout, and Deployment

Marketplace recommendations. Robot matches, plan recommendations, ROI estimates, savings estimates, labor-hour estimates, and other outputs shown through the Services are informational estimates based on the information provided and available product data. They are not guarantees of performance, savings, suitability, compliance, uptime, cleaning quality, financing approval, or business outcome. You are responsible for reviewing whether any robot, plan, subscription, financing option, purchase, or deployment is appropriate for your facility, budget, use case, and legal obligations.

Checkout and acceptance. Submitting information, receiving a recommendation, or clicking a checkout link does not guarantee availability, final pricing, financing approval, delivery timing, installation timing, or acceptance of an order. Any purchase, subscription, lease, financing arrangement, or deployment may be subject to additional order forms, checkout terms, payment-provider terms, financing-provider terms, partner terms, installation requirements, credit approval, or written agreements presented before completion.

Deployment and onboarding. Where onboarding, deployment, installation, training, or related services are included or made available, the scope, timing, responsibilities, and any site-specific requirements will be stated in the applicable checkout flow, order confirmation, order form, statement of work, partner agreement, or other written terms. You are responsible for providing accurate facility information and reasonable cooperation needed to evaluate, schedule, and support deployment.

Equipment and third-party providers. Some robots, payment services, financing services, logistics services, software tools, integrations, or partner services may be provided by third parties. We are not responsible for third-party terms, third-party approvals, third-party delays, or third-party service failures except to the extent expressly required by law or agreed in writing by us.

No consumer retail return policy. Unless a separate written agreement, checkout term, or applicable law states otherwise, the Services are not offered with a general consumer retail return policy, and fees are handled under Sections 6 and 7 of these Terms.

6. Payments, Billing, Taxes, and Refunds

Prices and fees for paid Services, subscriptions, leases, financing options, purchases, onboarding, deployment, or related services are stated at checkout, in the applicable order confirmation, or in a separate written agreement. Unless otherwise stated, prices exclude taxes, duties, currency conversion fees, shipping, logistics, installation costs, and other third-party charges, which are your responsibility.

You authorize us and our payment, billing, or financing providers to charge your selected payment method or otherwise collect amounts due for all fees you incur. You are responsible for keeping payment, billing, tax, and account information current and accurate. If payment fails or amounts remain unpaid, we may suspend or terminate access to paid Services, pause deployment activity, cancel an order, or pursue collection as permitted by law and any applicable agreement.

Payment processing and financing may be handled by third-party providers such as Gynger, Stripe, PayPal, banks, financing providers, or other payment partners. Your use of those services may be governed by their separate terms and privacy policies.

Refunds. Unless stated otherwise at checkout, in an order form, in a separate written agreement, or required by applicable law, fees are non-refundable once a Service has been delivered, access has been granted, a subscription period has begun, financing has been approved or funded, or deployment work has started. We may grant refunds, credits, or exceptions at our discretion on a case-by-case basis.

Pricing errors. If we discover an obvious pricing, availability, or configuration error, we may cancel or correct the affected order or transaction and refund any amounts paid for the canceled portion.

Chargebacks. Disputed charges should be raised with us first at support@operationautopilot.com. Initiating a chargeback without first attempting resolution may result in suspension of your account, cancellation of pending Services, or other remedies available under these Terms and applicable law.

7. Subscriptions, Renewal, and Cancellation

If you purchase a subscription, lease, or recurring service, the applicable billing cadence, renewal terms, minimum commitment, cancellation terms, and pricing will be disclosed at checkout, in an order confirmation, or in a separate written agreement.

Where a subscription or recurring service automatically renews, it will renew only as disclosed at checkout or in the applicable written terms. You are responsible for canceling before renewal if you do not want the subscription to continue. Unless otherwise stated in the applicable written terms or required by law, cancellation takes effect at the end of the then-current billing period or commitment term, and we do not provide prorated refunds for unused portions of a billing period.

We may change subscription pricing or plan features on reasonable notice. Changes will apply at the next renewal or as otherwise stated in the applicable notice or written agreement. You may cancel before the change takes effect if you do not agree to the changed terms, subject to any minimum commitment or separate agreement that applies.

8. Intellectual Property

Our website and Services, including all text, graphics, logos, software, design, workflows, recommendations, reports, interfaces, and other content, are owned by us or our licensors and are protected by copyright, trademark, trade secret, and other intellectual property laws. We grant you no rights to our intellectual property except the limited license to use the Services as described in these Terms.

Trademark. "Operation Autopilot Inc", "Autopilot Marketplace", and our logos, trade names, service names, and branding are our trademarks or trade identifiers. You may not use them without our prior written consent.

Feedback. If you send us suggestions, ideas, or feedback, you grant us a non-exclusive, perpetual, irrevocable, worldwide, royalty-free license to use them without obligation, restriction, compensation, or attribution.

9. Third-Party Services and Links

Our Services may integrate with or link to third-party services, including payment processors, financing providers, analytics providers, advertising platforms, CRM tools, social media platforms, partner sites, and robot or equipment providers. We do not control and are not responsible for third-party services. Your use of third-party services is governed by their terms and privacy policies.

10. Disclaimers

OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, TITLE, QUIET ENJOYMENT, ACCURACY, AVAILABILITY, OR THAT THE SERVICES WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE.

We do not warrant that information on our website or generated through our Services is accurate, complete, current, or suitable for your particular facility or business. We may correct or change content at any time without notice.

Operational estimates, ROI calculations, savings projections, robot recommendations, checkout options, and deployment timelines are estimates only. Actual results depend on facility conditions, labor costs, cleaning requirements, equipment availability, operator behavior, maintenance, third-party approvals, and other factors outside our control.

Nothing in these Terms limits any non-waivable rights you may have under applicable law.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL WE OR OUR AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AGENTS, LICENSORS, OR SERVICE PROVIDERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, BUSINESS OPPORTUNITY, OR ANTICIPATED SAVINGS, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR YOUR USE OF THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL CUMULATIVE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US FOR THE SERVICES GIVING RISE TO THE CLAIM IN THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED US DOLLARS (USD $100).

Some jurisdictions do not allow the exclusion or limitation of certain damages. In those jurisdictions, our liability is limited to the maximum extent permitted by law.

12. Indemnification

You agree to indemnify, defend, and hold harmless Operation Autopilot Inc and our affiliates, officers, directors, employees, contractors, agents, licensors, and service providers from any claim, loss, liability, demand, damage, cost, or expense, including reasonable attorneys' fees, arising out of or related to: (a) your use of the Services; (b) your violation of these Terms; (c) your violation of any law or third-party right; (d) information, content, facility details, business details, or payment details you submit through the Services; or (e) your purchase, subscription, financing, deployment, operation, or use of any robot, equipment, or related service except to the extent caused by our willful misconduct or as otherwise prohibited by law.

13. Termination

We may suspend or terminate your access to all or any part of the Services at any time, with or without cause, with or without notice, subject to any separate written agreement that applies. You may stop using the Services at any time.

Sections of these Terms that by their nature should survive termination, including intellectual property, payment obligations, disclaimers, limitation of liability, indemnification, governing law, and dispute resolution, will survive.

14. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Delaware, without regard to its conflict of laws principles, except to the extent applicable law requires otherwise. The exclusive jurisdiction and venue for any dispute arising under or relating to these Terms or the Services will be the state or federal courts located in Delaware, and you consent to personal jurisdiction in those courts.

We encourage you to contact us first at support@operationautopilot.com to resolve any concern informally